Frequently Asked Questions PANACHE TENT & EVENT, INC.

1. What are your business hours?

Panache Tents + Event consultants are available to serve you Monday thru Friday from 9:00am to 5:00pm. Event planning assistance is also available by appointment. 24-hour emergency service is available for Panache clients as necessary. For more information, call 800.461.6955.


2. Where are you located?

We are located at 516 First Street in Port St. Joe, Florida, and serve all of Northwest Florida, Southeast Alabama and Southwest Georgia.


3. What payment methods do you accept?

Panache accepts the following credit cards: Discover, MasterCard, Visa, American Express or Paypal. Personal or company checks 10 days in advance of event date and cash are also acceptable. We require all orders to be paid in advance of delivery, except for established pre-approved accounts.

To set up an account, please complete our credit application.


4. What are your payment terms?

A 50% deposit is necessary to confirm an event reservation. The balance of payment is due in full

10 days prior to the event date. Account holders are typically invoiced, based on the payment method established for the account. A 50%, non-refundable deposit and signed rental agreement

with valid credit card is required to confirm and hold any reservations. If a rental is canceled less than seven days in advance of the event, no refund will be given.


5. Do I have to wash the products I rented?

We ask that all food service products be rinsed of food and liquid. Completely dry or allow to air dry the products and return the products to the crates and racks in which they were delivered (see special packing instructions).


Silver Plate Alert: Water is extremely damaging to silver-plated products. Please help to keep our equipment looking good and make sure ALL excess water is removed prior to repackaging.


Linens: A bag is provided to package your soiled linens. Please take care to remove excess food and debris from the cloths and napkins prior to bagging and resending. Linens should also be completely *DRY* and free of wax and moisture.


6. Do you have a minimum order for delivery?

No, Panache doesn't have a minimum order for delivery/pickup. Rather, we use a flat rate method based on geographic location. Most common delivery/pickup rates range from $75 to $150 and are quoted on a job by job basis. Customers are also welcome to pick up and return their orders from and to our facility and avoid delivery/pickup fees all together. Same-day delivery and pickup is also available, please ask your event specialist for exact costs.


7. What are Panache Tent + Event's general delivery procedures?

Saturday/Sunday events with advance reservations...


Resort/Corporate: Panache will schedule for Friday delivery and Monday pickup, unless otherwise requested. Let your event specialist know your needs for a custom proposal.


Private Residence: Residential deliveries are scheduled for Thursday delivery and pickup the following Tuesday. Perfect for when your time and/or staff is limited! Panache provides white glove services for those clients who wish to enjoy the event experience rather than working it.  Some common examples include setup and take down of tables, chairs, linen, glassware and table settings. Fees for these services are based upon several factors including date of event, items rented and location. Ask your event specialist for a price quote based upon your special event needs.


Weekday events with advance reservations...


Deliveries are made one to two days prior to the event and picked up the following day, unless otherwise requested. We are pleased to accommodate special delivery requirements on a per event basis. Please contact your event specialist to discuss your needs and to obtain a price estimate.


8. Can I pick up my order?

Yes, you may pick up your order one day in advance of your event and return the equipment on the first business day following your event.


9. What are the equipment security deposit requirements?

Panache requires a 50% NON-REFUNDABLE deposit and a signed Rental Agreement with a valid credit card on file to cover any equipment damage or loss. Please review our rental agreement.


10. How far in advance should I place my order?

To ensure equipment availability, we recommend that you place your order as soon as you have an event date and an approximate number of guests confirmed.


11. Do you offer setup and takedown service for equipment?

We are pleased to offer assistance with the setup and or breakdown of your special event rental order. Rates for setup/breakdown service are based on several factors including date of event, types and quantities of rented items, location and desired services. Ask your event specialist to price the service level that best suits your needs.


12. Do you allow rental equipment on the beach?

Yes. Panache is well known for beach weddings and events. While it is truly spectacular to have a beachside event there are additional charges associated with doing so. Due to the many variables

and effects of sand and salt there is a "Beach Setup Charge" assessed to all orders set up/broken down on the beach. The amount of that charge is determined by the location (and site visit, if necessary) of the event and the type and quantity of equipment rented. Please ask your event specialist for details.